We believe in offering the best customer care and service at all times however whilst our intention is to always ensure we meet a high level of quality, attention to detail and above all overall professional performance, there may be a time where you consider this to have not been the case and would like the opportunity to inform us.

We promise to act to deal with any complaint you bring to our attention with 28 days however we ask you do so in writing, even if you talk to us first. If we agree that there is something which requires further attention by us then we will endeavour to undertake any work needed within 8 weeks.